Refund & Exchange Policy · Updated October 9, 2026
What we can take back, how to start a return, and how refunds and exchanges work.
Returns window and condition
You can ask for a return or refund within 14 days of the delivery date. To qualify, the item must be unworn, unwashed and in the same condition you received it, sent back in its original packaging with all tags attached, and accompanied by proof of purchase.
Items we cannot take back
Custom and made-to-order suits are not eligible for return or exchange. This covers any order produced with chosen measurements, bespoke designs, colour selections or personalised branding, because these items are made solely for the buyer and cannot be returned once production has started.
Personalised items and sizing: if an incorrect size is selected on a personalised item, the order is not eligible for a refund. Please check your measurements and our size charts carefully before you confirm.
We also cannot accept items damaged through misuse, careless handling or ordinary wear and tear, or items sent back after the 14-day return period has ended.
Faulty or wrong items
If your item arrives faulty, damaged in transit or different from what you ordered, email support@gsracers.com within 7 days of delivery. Please include your order number, a short description of the problem and clear photos of the fault or the item received.
After we have checked your claim, we will offer a free replacement, a partial refund where a full replacement does not apply, or a full refund if the item cannot be replaced. We will confirm the outcome within 3 to 5 business days of receiving your claim.
Starting a return
To begin a return, email support@gsracers.com with your order number and the reason for returning the item. We will review the request and reply with next steps within 2 to 3 business days.
Please wait for approval. Do not post anything back to us until you have our written go-ahead. Returns sent without approval cannot be processed.
Sending your return
Approved returns must go with a courier that provides tracking. The cost of return postage is paid by the customer, except where the return is caused by a faulty or incorrect item on our side, in which case we will cover reasonable return postage.
Please keep your tracking details until your refund is complete. GS Racers is not liable for parcels that are lost or damaged while being returned.
How refunds work
When your return reaches us and has been inspected, we will let you know the result within 3 to 5 business days. Approved refunds are sent to your original payment method within 7 to 10 business days. If that is not possible, we will agree another solution with you. The original shipping fee is not refunded unless the return is due to a mistake on our part.
Exchanges
To swap an item for a different size or variant, email support@gsracers.com within 14 days of delivery. Exchanges depend on availability and follow the same conditions as returns, so personalised and made-to-order items are not eligible.
Questions about returns or refunds?
support@gsracers.com | We reply within 24 hours
To cancel an order before it ships, read our Cancellation Policy. For delivery times, read our Shipping Policy.